Enmoire Gifts


SHIPPING INFO


EMBLEMCON Preorder will be shipped on Mid JuneREADY STOCK WILL BE SHIPPED FROM 10 MAY EVERY WEDNESDAY AND SATURDAY+++++SHIPPING SERVICES (all with tracking) :

USA & CANADA

- Standard from $14 (2-6 weeks)
- Express from $33 (1-2 weeks)

ASIA

- Standard from $6 (2-6 weeks)
- Express from $15 (1-2 weeks)

AUSTRALIA, EUROPE

- Standard from $14 (2-6 weeks)
- (AU, BE, FR, GE, DE, RS, SP, UK) Express from $24 (1-2 weeks)
- (the rest of EU) Express from $42 (1-2 weeks)


For OTHER destination that is not available on the store, the only shipping option available is POS EXPOR by Pos Indonesia & DHL, please contact us first to discuss about the pricing.WE CAN NOT SEND to PO BOXAlways give us contactable email and phone number so courier can contact you.Any additional fees/VAT/import taxes imposed by customs of the customer’s country are not within our responsibility and customers are required to pay for it themselves.


RETURN/REFUND POLICY


You can chose one of these two options for these casesRETURNED PACKAGE
- Reshipping : You are required to pay for the shipping fee again.
- Refund : only for product price, shipping fee is non refundable
LOST PACKAGE
- Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
- Refund : only for product price, shipping fee is non refundable
DAMAGED DUE TO COURIER SERVICE
- Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
- Refund : we will refund half the price of the damaged product.
Unless arrangements are made with us, you cover the cost of the return.


HOW TO TRACK YOUR PARCEL


TRACKING NUMBER TYPE : RRnumbersID or CCnumbersID
You can track your parcel from :
- Pos Indonesia Website
- DHL
TRACKING NUMBER TYPE : KRSxxxxxxxxxx
You can track your parcel from :
- KURASI
- AFTERSHIP
You can find your tracking number (RRnumbersID / CCnumbersID /) at:
- Ecwid Tracking Info Page (Only if you signed up / create an account when purchasing our products)
- Paypal Transaction Details
- Email sent by Paypal and Ecwid


CUSTOMER SERVICE


- Please email us at [email protected] for any inquiries regarding your purchase on our Main Store (Enmoire Gifts)
- For purchase on other platform (ETSY, Tokopedia, Shopee) please message us from the corresponding platform.


PROMOTION


Join our Discord Server for Early Store Access & Mailing List to Get Special Offers!

10% Discount applied automatically for orders over $25 when you create an account/sign in to our store using the email you registered to Enmoire's mailing list, no code/coupon needed.You will also get a special birthday card from Enmoire.Valid only for mailing list members who joined before September 2020.

COOKIE CUTTER


USAGE INSTRUCTION

- Dip in flour before using the cookie cutter
- Use the face stamp first, then cut the dough with the outer cutter

WASHING INSTRUCTION

- Do not wash with boiling water/dishwasher
- Wash with lukewarm water and soap using a soft brush
- Use tooth pick or tooth brush to poke the remaining dough

CARE INSTRUCTION TO AVOID IMAGE CRACKING

- Wash only by hand / manually, do not brush or rub the image.
- Soak clothes under 15 minutes with normal temperature water.
- After soaking the clothes, squeeze softly to reduce water level inside the fibers.
- Turn clothes inside out before drying (image inside).
- Do not iron the image.